What is the source of Immokalee Water & Sewer District's water?

The District uses groundwater from wells.  The water is drawn from the lower Tamiami and the Sandstone aquifers. 

Is Immokalee Water & Sewer District a division of Collier County?

No.  We are an Independent Special District, governed by a local Board of Directors, who are appointed by the Governor of  Florida.

How do I arrange to start service to my home or business?

Call IWSD  at (239) 658-3630 five business days prior to closing on the property or moving. Please be prepared to provide your name, social security number, the property address and the date of the closing or move. Our customer service representative will provide information about your deposit at that time. Any unpaid balances at that location will also have to be paid before service can be started. 

How can I pay my bill?

You have four convenient options:

• Mail your payment to our lockbox service:
  Immokalee Water & Sewer District 
  PO Box 12047 - Naples, FL 34101
• Your payment can be deducted monthly from your bank account through an ACH automatic electronic fund transfer (EFT). Please call us at (239) 658-3630 to request the form to begin this service.
• Call us with your credit or debit card information, for payment over the telephone.  (You will need the ID# that was used to open the account, for this service.) There will be a convenience fee of 2.7% or $2.00, whichever is greater, for using this service.
• Visit our office at 1020 Sanitation Road - Immokalee, and pay your bill in person during business hours at our drive-though window or in our lobby. In the evenings and on weekends, there is a drop box, located on the north side of the building at the drive-through window, for your convenience.

Can I pay my bill online?

No.  That service is not currently available.

When is my bill due?

If your account number begins with a “1”, the regular bill will be due on the 4th of each month. If your account number begins with a “2”, the regular bill will be due on the 13th of each month; and if your account number begins with a “3”, the regular bill will be due on the 17th of each month. Anything paid after these dates will be charged a $5.00 late fee. Since there is a specific date set every month; then this date will inevitably fall on a weekend, or a holiday, at some point during the year. This means that the bill would have to be paid by the prior business day, to avoid the late charges.

When is your office open?

Our lobby is open from 8:30 a.m. until 5 p.m., Monday through Friday. The drive-through is opened from 8:15 a.m. to 5:00 p.m., Monday through Friday.  It is located at the north side of the building.

Can we pre-pay our account?

Yes, simply send a check with your account number on it. Any amount that you pay above the amount shown on your bill will be credited to your account and applied against future bills.

When are deposits refunded?

When you have given the appropriate request to turn off your account, in writing to our office, and supplied identification, an order will be issued to get a final reading.  The deposit is applied to any unpaid bills, and a check is then issued.  This process may take from six to eight weeks.

Can the deposit be waived for owners?

No. District policy requires that seperate deposits be provided for every water meter.

What is the base charge for a single-family home?

The base charge is based on Equivalent Dwelling Units (EDU's). The average home is equipped with a 5/8 inch meter, with a monthly base charge of $11.14 for water and $21.30 for sewer service, and $7.94 for the special charge or administrative portion of the bill.   

If we leave for the summer, or go on an extended trip, do our bills stop?

Some customers choose to put their accounts on vacation.   Customers need to sign the appropriate forms, and request in advance for this service. There is a $35.00 (pre-paid) fee to do this service. When you come back into town, just stop by our office, and have the water turned back on.

If we're away for an extended time, can our bill be sent to an alternate address?

Yes. Please note the new address on the return portion of your bill.

Why is the sewer charge on my bill so high?

It costs a lot more to treat the wastewater than it costs to treat the groundwater to make it safe to drink, so the charges are a lot higher.

How do we read the meter?

On a single family residential meter, usually count four digits from left to right. That is your meter reading.